Important Notice on Medical Information

The content available on the DocPoint website (www.docpoint.ie), mobile app, and all affiliated social media channels (including Facebook, Instagram, X (formerly Twitter), and YouTube) is intended solely for general knowledge and educational use. It is not a substitute for professional medical advice, diagnosis, or treatment.

Informational Use Only

1.1 All materials presented—such as articles, graphics, videos, and other resources—are provided for general informational purposes. DocPoint does not guarantee the completeness, accuracy, or reliability of any content, and such material should not be relied upon as professional medical guidance.

1.2 DocPoint will not be held liable for any harm, loss, or damage arising directly or indirectly from the use or misuse of information presented on our digital platforms. Users are encouraged to apply discretion when interpreting or acting on any health-related content.

1.3 In case of a medical emergency, immediately contact your local emergency service or visit the nearest hospital. Do not rely on online resources in such situations.

Medical Disclaimer

Although DocPoint aims to provide helpful and reliable general health content, nothing on our website or associated platforms is meant to replace advice from a licensed healthcare provider. The use of our platforms does not form a doctor-patient relationship.

Doctor-Patient Relationship

2.1 A formal doctor-patient relationship is only established once you make a direct appointment—either in person or online—with a DocPoint clinician. In such cases, DocPoint operates purely as a booking and facilitation service and does not accept responsibility for the medical decisions, guidance, or care provided by the doctor.

2.2 We strongly recommend consulting your GP or another qualified health professional regarding any medical symptoms, treatments, or health concerns. Do not delay or disregard medical advice because of something you’ve read or seen on our site or social pages.

2.3 The views and medical opinions shared by doctors on our platform, whether through online consultations, in-person visits, or health-related posts, are their own. DocPoint is not liable for the nature or outcome of the advice given by individual practitioners.

Disclaimer of Endorsement

3.1 The names, logos, brands, and trademarks of third-party organizations, including pharmaceutical companies or healthcare-related entities, that may appear on our website or associated platforms, are the property of their respective owners. DocPoint does not sponsor or endorse any products, companies, or services unless explicitly stated on our site.

3.2 DocPoint does not provide any guarantees regarding the effectiveness, appropriateness, or safety of medications, treatments, or health-related products mentioned on this site. Medical and pharmaceutical information is constantly evolving and may not cover every possible use, contraindication, precaution, interaction, or side effect.

3.3 Any references to particular medical tests, treatments, clinicians, or services on the DocPoint website, mobile app, or social media channels are for informational purposes only. We do not promote or recommend any specific procedure, provider, or product unless clearly indicated.

Information About Healthcare Providers

4.1 While DocPoint makes every effort to ensure that the information about doctors and healthcare professionals—such as their credentials, specialties, and experience—is accurate and regularly updated, we do not guarantee the completeness or accuracy of this information at all times.

4.2 Any views or opinions expressed by individual doctors, whether medical or non-medical (including religious, cultural, or political beliefs), are solely those of the practitioner and do not reflect the official views or stance of DocPoint.

Third-Party Links and External Content

5.1 DocPoint’s website and online platforms may contain links to external websites or third-party content. These links are provided for convenience and informational purposes only. We do not monitor or verify the content for accuracy, quality, or completeness.

5.2 DocPoint does not endorse or assume responsibility for any third-party websites, their content, products, services, or any actions arising from their use. Users access external links at their own discretion and risk.

Limitation of Liability

DocPoint and its affiliated clinics, staff, or partners are not liable for any injury, health consequence, or loss resulting from the use or misuse of our services, website content, or communication channels. This includes—but is not limited to—direct, indirect, incidental, or consequential damages.

Your Privacy Matters

At DocPoint, we take patient confidentiality and data protection very seriously. Our privacy policy outlines how your personal information is collected, stored, and used securely. Should you have any concerns or questions about your data, please contact us at info@docpoint.ie.

Privacy Policy – DocPoint

This Privacy Policy outlines how DocPoint (“we”, “our”, or “us”) collects, uses, discloses, and safeguards personal information from users of our services, including patients, healthcare professionals, and visitors to our website or app (collectively referred to as “you” or “users”).

By accessing or using our website, mobile app, or any of our digital or physical services (collectively, “Services”), you acknowledge that you have read, understood, and agreed to the practices outlined in this policy. If you do not agree, please refrain from using our services.

DocPoint is committed to respecting your privacy and protecting your personal data in line with applicable data protection laws.

Personal Information We Collect

We may collect the following types of personal data:

• Full Name
• Contact Information (email address, phone number)
• Address or location details
• Health-related data where necessary for service provision
• Device or browser data for analytics

We collect this information when you register for our services, book appointments, contact our support team, or interact with our platform (website).

Use of Personal Information

Your personal information may be used for the following purposes:

• To register and verify user or practitioner accounts
• To book and manage appointments
• To improve the user experience on our platform
• To respond to customer service inquiries
• To send updates, newsletters, or important notices (with your consent)
• To comply with legal and regulatory requirements

Data Security

We implement technical and administrative safeguards to protect your personal data. Your information is stored on secure servers and is only accessible by authorized personnel. Sensitive data may be encrypted using Secure Socket Layer (SSL) technology.

All financial transactions are processed through reputable gateway providers and are not stored on our own servers.

Cookies and Tracking Technologies

We use cookies and similar tools to enhance your experience, understand user behavior, and improve site performance. These cookies help us remember your preferences and compile aggregated data on website traffic.

You may choose to disable cookies via your browser settings. Note that some features may not function correctly if cookies are turned off.

Third-Party Sharing and Links

We do not sell or rent your personal data to third parties. However, we may share data with trusted service providers who assist us in operating our website, managing appointments, or processing payments, provided they agree to maintain confidentiality.

DocPoint may include links to external websites or services. We are not responsible for the privacy practices or content of these third-party platforms.

Google Services and Maps

We may integrate tools like Google Maps APIs to enhance service functionality (e.g., showing clinic locations). Google’s data use policies apply accordingly.

Protection of Minors

DocPoint does not knowingly collect personal information from children under 13 years of age. Parents or guardians should contact us if they believe their child has provided us with personal data.

Email Communication

Users may opt-in to receive emails or newsletters related to health tips, appointment reminders, or DocPoint updates. You may unsubscribe at any time by contacting us at: info@docpoint.ie

Copyright Notice

All content, graphics, design elements, videos, and materials available on DocPoint’s website or mobile applications are the intellectual property of DocPoint and protected under copyright law. Unauthorized reproduction or redistribution is strictly prohibited.

Changes to This Policy

DocPoint reserves the right to revise this Privacy Policy as needed. If significant changes are made, a notice will be posted on our website or sent via email. Continued use of our services after such notice constitutes your acceptance of the changes.

Terms and Conditions for Online Payments

Introduction

DocPoint, under its registered entity, operates its website and related digital platforms (collectively referred to as the “Website”). These Terms and Conditions apply to all customers who make use of our services via online payments.

By authorizing an online payment to DocPoint, you agree to these Terms and Conditions. DocPoint reserves the right to modify these Terms at any time without prior notice.

Key Terms

• Payments can be made using credit/debit cards, mobile wallets, or internet banking
• Customers should verify applicable bank charges
• Payments are processed via secure third-party gateways
• DocPoint does not store payment details
• Users are responsible for providing accurate payment information
• DocPoint is not liable for transaction errors, delays, or technical issues

Cancellation Policy

• Prepaid appointments may be cancelled as per policy
• Refunds are subject to processing fees
• Cancellation requests must be made directly by the customer
• Rescheduling is available based on provider availability

Refund Policy

• Refunds are processed within 3–5 working days
• No refunds for completed services
• No cash refunds available
• Delays by banks or payment providers are not the responsibility of DocPoint

Governing Law

These Terms are governed by applicable laws, and disputes fall under relevant jurisdiction.

Contact Us

DocPoint
Email: info@docpoint.ie